SMS Terms and Conditions

  

Last Updated: October 14, 2026

DomoPets USA (“we,” “us,” or “our”) offers a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and our [Privacy Policy] (collectively, the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions.

1. Program Description & User Opt-In

The Program allows users to receive SMS/MMS mobile messages by affirmatively opting in via online forms, checkout checkboxes, or mobile subscription keywords. Messages may include transactional updates (e.g., order confirmations, shipping status, tracking alerts) and promotional communications (e.g., special offers, product launches, reminders).

Opt-in requires providing your mobile phone number and confirming your consent. You agree that consent to receive automated messages is not required as a condition of purchasing any goods or services from us.

2. Cost and Message Frequency

  • Message and data rates may apply. Please consult your wireless carrier’s pricing plan to determine charges for sending and receiving text messages.
  • Message frequency varies. You may receive periodic messages depending on your interaction with our website and your order activity.

3. Opt-Out Instructions (How to Cancel)

You may opt out of the Program at any time. To stop receiving text messages from us:

  • Text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT in reply to any mobile message from us.
  • You will receive a single confirmation text confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from that specific number or campaign unless you re-subscribe.

4. Support Instructions (How to Get Help)

For support or questions regarding our text messaging program:

  • Text HELP to any message you receive from us.
  • You may also contact our customer care team directly at sales@domopetsusa.com or call 808-481-5588.

5. Wireless Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and outside our direct control.

6. Privacy & Data Protection (10DLC Compliance)

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and operate our services.

  • Strict Non-Sharing Policy: We do not sell, rent, loan, trade, lease, or otherwise transfer for marketing purposes any phone numbers or personal customer information collected through the Program to any third party or affiliate. Mobile subscriber data and opt-in records will never be shared with third parties for promotional or commercial purposes. For complete details on how we collect and process your information, please review our [Privacy Policy].

7. Age Requirement & Eligibility

By participating in the Program, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction) and the authorized account holder or owner of the mobile phone number submitted.

8. Modifications

We reserve the right to update or modify these Mobile Messaging Terms at any time. Any changes will become effective immediately upon posting the updated terms to our website.